Shipping Policy
Q: HOW MUCH IS SHIPPING
- We offer free shipping for all our products by Australia Regular Post / Sendle
-
or add a little $5 only by Australia Express Post with online tracking and signature on delivery service.
Q: HOW FAST?
Upon your order and payment received, we will dispatch your order within 24 hours or next business day if your payment is received in weekend or public holiday.
For free postage, your order will be dispatch by Australia Parcel Post / Sendle Courier with online tracking and signature on delivery service. Depend which state sent to, according to Australia Post guildeline, delivery usually take between 1 - 6 working days, WA and NT or outside metropolitan areas may take more time, all delivery time are subject to Australia Post or Courier, including but not limited to, peak periods, traffic congestion, heavy weather or due to unforeseen circumstances etc
If you want get it fast, you can use Australia Express Post with online tracking and signature on delivery service, for a special price $5 only (retail cost $13.5), if your area is within Australia Express Post network, it should arrive in 1 working day with all major city metropolitan areas, this is subject to Australia Post. If your address is outside this network, Australia Post will use the fastest possible transport links, but it need take more business day delivery.
Q: How do I track my order(s) once it is dispatched?
Once your order is dispatched we will email you with the tracking number.
You can track your parcel online at Australia Post tracking website or Sendle website
- http://auspost.com.au/track/
- https://try.sendle.com/en-au/tracking
Q: What happens if my parcel is missing during transit?
Your order is sent by Australia Post / Sendle, if you do not received the parcel within time expect time frame. Please contact us, then we will contact Australia Post / Sendle open a investigation to locate where is the parcel.